What about “사이트팩토리는 어떤 서비스인가요?”?
사이트팩토리는 업종과 목적에 맞는 템플릿을 고른 뒤 제목, 이미지, CTA, 연락처 같은 핵심 정보만 바꿔 사업용 웹사이트를 빠르게 공개할 수 있는 웹사이트 제작 플랫폼입니다.
Strategy, design and change
Designing public services with the people who use them
Akron Fieldwork partners with cities, foundations, and social organizations to research community needs, prototype better services, and help teams deliver them in the real world.
38k+
Residents engaged
01Resident ResearchInterviews, field visits, journey mapping, and access barrier analysis
02Service PrototypingLow-risk pilots for benefits access, health navigation, education, and housing services
03Public CommunicationPlain-language messaging, outreach materials, and trust-building campaigns
Board memo
Insight 01
Community Research
We meet residents, frontline workers, and local partners where services actually happen.
Insight 02
Co-design Labs
We turn policy goals into prototypes through workshops with the people affected by them.
Insight 03
Implementation Support
We help public teams test, measure, train, and scale new service models.
About Akron Fieldwork
Akron Fieldwork is a public service design consultancy working at the intersection of research, policy, and community experience. We help institutions listen better, make clearer choices, and launch services that residents can actually access and trust.
Process
Field notes from public service work
Each stage reflects how research, prototyping, and implementation became one connected practice.
2016
Community research practice founded
Started with resident interviews, journey mapping, and access barrier studies for city programs.
2020
Co-design labs scaled
Expanded workshops with frontline teams, nonprofits, and residents into repeatable service prototypes.
2025
Implementation studio launched
Added training, playbooks, and measurement support so public teams could operate new services after pilots.
From field research to measurable public impact
Community Research
We meet residents, frontline workers, and local partners where services actually happen.
Co-design Labs
We turn policy goals into prototypes through workshops with the people affected by them.
Implementation Support
We help public teams test, measure, train, and scale new service models.
Guide
Operating Standards
Clear owners, process checkpoints, and handoff rules keep delivery predictable.
Program areas
01
Resident Research
Interviews, field visits, journey mapping, and access barrier analysis
02
Service Prototyping
Low-risk pilots for benefits access, health navigation, education, and housing services
03
Public Communication
Plain-language messaging, outreach materials, and trust-building campaigns
04
Team Enablement
Training, playbooks, measurement plans, and operating rituals for public teams
05
Operating Assessment
Map workflow bottlenecks and turn them into a practical execution plan.
Clients
Public partners and civic organizations
We work with institutions that need community insight to become practical, trusted services.
City of Portland
Community health access research and service redesign
Open Housing Fund
Housing navigation prototype and case manager playbooks
Neighborhood Futures
Resident co-design labs and public communication
Civic Schools Network
Education service journey mapping and pilot rollout
Impact Notes
Impact stories from public partners
01
City of Portland
Director of Community Health
Akron Fieldwork helped us understand why residents were dropping out of the service before the first appointment.
Olivia Grant
02
Open Housing Fund
Program Lead
The prototype gave our case managers a process they could actually use on Monday morning.
Daniel Reyes
03
Neighborhood Futures
Executive Director
They treated community members as co-designers, not research subjects. That changed the quality of the program.
Amina Yusuf
FAQ
Working together
What public-sector and nonprofit partners usually ask before a field engagement.
Question 01
Do you work with frontline teams?
Yes. Interviews, shadowing, and service walkthroughs are central to the process, not a separate research add-on.
Question 02
Can residents participate safely?
We design consent, privacy, and compensation practices before any resident-facing session begins.
Question 03
What does the final handoff include?
Teams receive journey maps, service concepts, tested materials, and a prioritized implementation plan.
Question 04
Can you support grant reporting?
We can translate findings and outcomes into concise reporting language for funders and internal stakeholders.
Visit
We host workshops at our downtown studio.
88 Lafayette Street, New York, NY
Bring us a public challenge that needs real-world traction
We will help shape a research plan, prototype path, and implementation model with your community and frontline teams.
Start a Program Brief